Terms & Conditions
Draft — not yet legally reviewed. This page provides the structure of our terms and conditions. The clauses below are placeholders: they have not been drafted or approved by a legal adviser and do not yet form a contract. Every item marked TODO requires confirmation by the business or its solicitor before this page is published and indexed.
1. About these terms
These terms describe the basis on which you may use this website, the Fish Planet London customer portal, and the products and services we offer. They are intended to cover website use, purchases and services in a single document.
TODO: Confirm whether one combined document is acceptable, or whether separate documents are required for (a) website terms of use, (b) consumer sales terms for goods and live animals, and (c) service terms for pet sitting, delivery and aquascaping. See the open questions recorded in the pull request description.
TODO: Confirm whether accepting these terms is required at any point (portal sign-up, checkout, service booking) and, if so, how consent is recorded.
2. Who we are
Fish Planet London operates aquatic stores in Shoreditch and Finsbury Park, London.
TODO: Supply the trading entity details: registered company name, company number, registered office address, VAT number (if registered), and which entity contracts with the customer.
TODO: Confirm the animal welfare licence details shown in the site footer (licence number and register number) and the issuing local authority.
3. Using this website
Website content is provided for general information about our stores, stock and services. Availability, species and prices shown online may differ from what is available in store at any given moment.
TODO: Confirm the acceptable-use rules to state here (for example prohibited use, scraping, and the consequences of misuse).
4. Customer portal accounts
Some features are available through the customer portal, which requires an account. You are responsible for keeping your sign-in details secure and for activity carried out under your account.
TODO: Confirm the account rules: minimum age, eligibility, suspension and termination grounds, and what happens to saved data (aquariums, orders, rewards) when an account is closed.
TODO: Confirm whether the rewards / loyalty programme needs its own terms (points value, expiry, forfeiture) rather than a clause here.
5. Orders, prices and payment
TODO: Confirm when a contract is formed (order placed, payment taken, or order confirmed), and how order rejections are handled.
TODO: Confirm pricing rules: currency, whether prices include VAT, how pricing errors are treated, and which payment methods are accepted.
TODO: Confirm delivery terms: coverage area, charges, estimated timescales, when risk passes to the customer, and requirements for someone to be present to receive live animals.
6. Live animals and plants
Live animals are not ordinary consumer goods: their sale, transport and welfare are regulated, and their health after purchase depends on the environment they are placed into.
TODO: Confirm the livestock sale conditions: who we will and will not sell to, any suitability checks, guidance the customer must follow on acclimatisation, and any livestock guarantee or dead-on-arrival policy (duration, evidence required, remedy offered).
TODO: Confirm which legal framework must be cited for animal sales and welfare, and whether any species carry additional restrictions or documentation requirements.
7. Services
Pet sitting
TODO: Confirm pet sitting terms: booking and cancellation notice, access to the customer's property, the care standard we commit to, emergency and veterinary decisions, authorisation to incur costs, and insurance position.
Home delivery
TODO: Confirm whether delivery of live animals needs separate conditions from delivery of equipment and supplies (packaging, temperature, failed delivery attempts).
Aquascaping and installations
TODO: Confirm terms for quoted work: quotation validity, deposits, scheduling, site conditions, ongoing maintenance obligations, and any workmanship warranty.
8. Cancellations, returns and refunds
TODO: Confirm the cancellation and returns policy, including which statutory consumer cancellation rights apply, which items are excluded (for example live animals or perishable goods), the return window, and the refund method and timescale.
9. Newsletter and marketing
If you subscribe to our newsletter we will use your name and email address to send you updates about products and events. You can unsubscribe at any time.
TODO: Confirm the terms of any subscriber incentive advertised on the site (for example the 10% discount): what it applies to, minimum spend, validity period and exclusions.
10. Intellectual property
TODO: Confirm the ownership statement for site content, branding and photography, and the terms for customer-submitted content in the portal (for example tank photos shared to the community area) — including the licence we need to display it.
11. Liability
TODO: Legal review required. Liability limits and exclusions must be drafted by a solicitor; consumer protection rules restrict what can be excluded, and nothing may limit liability for death, personal injury caused by negligence, or fraud.
Care advice we give in store or online is general guidance and does not replace veterinary advice.
12. Privacy and cookies
How we handle personal data and cookies is described in our Privacy Policy and Cookie Policy.
TODO: Those two pages are also drafts. Review them alongside this document so the three are consistent before any of them is indexed.
13. Changes to these terms
We may update these terms. The version in force is the one published on this page at the time you use the site or place an order.
TODO: Confirm how material changes are communicated to portal account holders and whether prior notice is required.
14. Governing law and disputes
TODO: Confirm the governing law, the courts with jurisdiction, and any complaints or alternative dispute resolution process to publish. Not assumed here.
15. Contact us
Email fishplanetlondon@gmail.com or call +44 2046259881.
TODO: Confirm the correct address and contact route for legal and formal notices.